The greatest challenge facing organisations wishing to embark on successful Knowledge Management initiatives, is the ability to gather, capture, package, disseminate and store the extensive tacit knowledge banks of the organisational specialists, subject matter experts, core process owners and experienced managers.
Tacit knowledge is the complex array of cognitive thought and memory recall processes, which experts mobilise when needing to make important decisions. They consist typically of one’s experiences, relationships, behavioural responses, technical skills, experiential knowledge, ideas, judgements and opinions.
The process involves a unique methodology developed by KMI which combines some or all of the following processes:
- Identification and profiling of knowledge users
- Identification of most appropriate mediums
- Identification of core knowledge need
- Identification of the “knowledge network” – the key participants and stakeholders
- Purpose, Sharing / Learning Objectives
- Process Mapping and “prop” preparation
- Structured Interview Questions and Flow
- Subject Matter Expert preparation
- Packaging, Awareness, Relevancy
|
